Outage Information

Reporting an Outage

Contact Festival Hydro at 519-271-4700 or 1-866-444-9370, 24/7.

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Please note: We make every effort to provide ongoing updates and communications during outages via social media; however, the accounts are not monitored 24/7. 

Current Planned Outages

There are no current planned outages at this time.

Unplanned Outages

We are proud to provide reliable and dependable service to all of our customers across our service territory. Although unplanned power outages can occur at any time for a number of reasons, such as adverse weather conditions, construction damage, fallen trees, traffic accidents, equipment failure, or loss of supply. Festival Hydro Inc. has measures in place to ensure that unplanned outages are minimal. If an unplanned power outage occurs, our experienced team of line workers is dispatched to investigate and restore power as quickly and safely as possible.

View our Outage Map to follow outage updates.

Planned Outages

Planned power outages are necessary for many reasons, such as to perform critical maintenance, repairs and/or infrastructure upgrades. When a planned outage is required, our operations team carefully schedules the outage to minimize the disruption to residents and businesses. Planned outages help to improve the safety and reliability of the electricity distribution system. 

Prior to a scheduled planned outage takes place, we make sure to notify all affected customers. We also contact facilities or businesses that may be particularly impacted by the outage, such as hospitals, long-term care homes, factories and grocery stores.