Festival Hydro is responsible for billing water usage and reading water meters on behalf of the Municipality of the City of Stratford and the Town of St. Marys.
Inquiries about water billing can be directed to Festival Hydro's customer service team by calling 519-271-4700 or emailing firstname.lastname@example.org.
Energy and Water Reporting and Benchmarking (EWRB) Best Practices Guide
The guide was developed based on best benchmarking practices with input from LDCs and is intended to assist with a range of EWRB related topics. It includes items like data request templates, general tips and tricks, and a section on frequently asked questions. View full guide.